Delivery & Returns
Australian Delivery Costs:
- $9.00 for orders up to $99
- FREE for orders over $99
Nikki Lissoni Jewellery orders are delivered through our logistics partners Star Track and Australia Express Post. Tracking information will be updated in your order once it has been shipped.
Australian Delivery Time Frames:
- 3 to 7 working days
We do not currently ship to international destinations.
Your satisfaction is our ultimate goal. You can return all articles purchased from the Nikki Lissoni Online Shop within 30 days of receipt. Please also note the information contained within the Australian Department of Fair Trading website.
Please send the articles as a registered letter to the following address and keep the dispatch receipts for any potential queries.
Level 1, 328 High Street
Chatswood NSW 2067
The direct costs for returning the goods are borne by you.
Contact our customer service team:
Phone: +61 (2) 9417 0177
Hours: 9am - 5pm AEST Monday - Friday
Please note that articles must be completely returned to us with their original packaging. This should protect the goods to be returned against damage during transport.
For the purpose of continually improving our service and offerings, it is particularly important that you provide us with the reason why you are returning the goods. Please complete the enclosed return form and include it in your return. Please note that postal returns can take several days and that we require a certain amount of time to process returns.
Furthermore, we would like to point out that the supplied goods must only be examined – comparable with trying them on in a real store. Should the goods be damaged as a result of further use, we reserve the right to demand compensation.